We are here to make your purchasing experience as good as we possibly can. Many of the questions you might have will be answered below. If you have additional questions please click here or call 864-254-9989
Return Policies and Procedures
If you have questions or concerns regarding a return or exchange, send us and email or call during regular business hours and speak to your Vintage Parts Depot sales representative.
Parts and accessories bought from Vintage Parts Depot may be returned within 30 days without a restocking fee. Return shipping is the responsibility of the customer for unwanted and undamaged parts. C.O.D. return packages are not accepted. The customer is responsible for returning parts in the same condition they were received, with proper packaging and insurance to cover the value of parts being returned.
Special order, custom manufactured or dated items are not eligible for return once they have been produced for your specific application.
International customers, please call for authorization to return parts.
Receipt of Order – Shortages
We ask that you please inspect all merchandise immediately upon receipt of order. Notify Vintage Auto Parts of any shortages or discrepancies in your order within seven (7) days from shipment date.
Damaged Items from Zip Corvette
All parts shipped are inspected and insured for the amount of purchase. Delivery of the product in good condition is the responsibility of the carrier. Should your order arrive damaged or should you notice missing merchandise, immediately notify the carrier (UPS, FedEx, US Post Office etc.) AND Vintage Auto Parts. Keep all shipping materials (box, packing, etc.) intact until an inspection can be made by the carrier. If you are unsure of how to handle the situation please Contact us and we will assist you with the process.
Standard Item Cancellations
Because we ship most orders on the same day they are placed, the window for whole order or individual item cancellations is limited. If you need to cancel your recently placed order or specific items please Contact us by phone or email as soon as possible to see if the cancellations can be made. If your order or the specific item(s) are unable to be cancelled because they have already shipped, return shipping will not be covered by Vintage Auto Parts, though we will issue a full refund once the item(s) are received and determined to be in new condition.
Core Exchanges and Refunds
Customers who have purchased a product sold on an exchange basis and had a core deposit applied must return the required rebuildable core within 30 days from the date of shipment. A copy of the original invoice must accompany the return. Failure to return cores within 30 days may result in a reduction or loss of the core deposit. Return freight for cores is the responsibility of the customer.
Warranties
Vintage Auto Parts is glad to offer warranties on any part we have inspected or restored. All warranties or lack there of will be noted prior to purchase. Warranty explanations below:
1) As Is - An item mark with "As Is" is referring to the condition of the product and includes no warranty and is NOT returnable under any circumstances. Please contact us prior to purchase with any specific questions.
2) 15 Day Warranty - A 15 day warranty is issued to any item that Vintage Auto Depot has inspected for function. This option will be noted in the description or able to purchase at check out. If you have questions concerning this option please Contact Us.
3) 1 Year Warranty - A 1 year warranty will be issued to any product that Vintage Auto Depot has completed a full restoration on. Any issues with the item within 1 year from the purchase date will be repaired or replaced at Vintage Auto depots discretion. The warranty will be noted within the description or will be available at check out. If you have any questions concerning this option please Contact us.